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Shipping & Refund

Shipping costs
Shipping is free in Italy for all purchases.

Shipping time
Order processing time: 24h.
Shipping time: 7-15 working days, except for custom or internally hand-made products. You will receive a confirmation e-mail for them, with an accurate indication about delivery time.
Neither The Joyness nor the courier service cannot be hold responsible for possible shipping delays due to major causes.
The Joyness works to offer the best services and to guarantee support to every customer.

Return and refund
You can ask for a refund within 14 working days from the product receipt, choosing in exchange a product of the same price or a voucher usable within the next six months, by sending an e-mail to commerciale@thejoyness.com
The e-mail must include the shipping code and the refund reason.
A refund can be fulfilled if the purchased products will be returned intact (with their labels, boxes, packaging, etc.).
The customer is charged for the shipping expenses.
Neither The Joyness nor the courier service cannot be hold responsible for possible shipping delays due to major causes.
The Joyness works to offer the best services and to guarantee support to every customer.

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